Refund Policy

Refund Policy

Last Updated: July 21, 2026

At Jominka, we value your trust and are committed to providing quality products and excellent customer service. If you're not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

You may be eligible for a refund if:

  • Your order arrives damaged or defective.
  • You receive the wrong item.
  • Your order is lost in transit and confirmed by the shipping carrier.
  • Your return is approved according to our Return Policy.

To request a refund, please contact us within 30 days of receiving your order.

How to Request a Refund

Please email hey@jominka.com with the following information:

  • Your full name.
  • Order number.
  • A brief description of the issue.
  • Clear photos or a short video (if the item is damaged, defective, or incorrect).

Our support team will review your request and respond within 1–2 business days.

Refund Processing

If your refund is approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account after it has been processed.
  • Processing times may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be issued for:

  • Products that have been used or damaged after delivery.
  • Returns received outside the approved return period.
  • Items returned without prior authorization.
  • Orders with incorrect shipping information provided by the customer.
  • Delivery delays caused by customs, weather, or circumstances beyond our control.

Order Cancellations

Orders can only be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item, you may request a return in accordance with our Return Policy.

Late or Missing Refunds

If you haven't received your refund after the expected processing time:

  1. Check your bank account again.
  2. Contact your credit card provider or payment provider, as processing times can vary.
  3. Contact your bank.

If you've completed these steps and still haven't received your refund, please contact us at hey@jominka.com.

Contact Us

If you have any questions about refunds or your order, we're here to help.

Jominka Support
📧 hey@jominka.com

We aim to respond to all inquiries within 24 business hours.