Return Policy

Return & Refund Policy

Last Updated: July 21, 2026

At Jominka, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Used hair brushes.
  • Products that have been opened, used, or altered after delivery.
  • Items returned without prior authorization.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email us at hey@jominka.com and include:

  • Your order number.
  • Clear photos or a short video of the issue.

Once reviewed, we'll arrange a replacement or issue a refund where appropriate.

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged or defective.
  • We shipped the wrong item.

For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been dispatched, it cannot be cancelled. If you no longer want the item after receiving it, you may request a return in accordance with this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Jominka Support
📧 hey@jominka.com

We aim to respond to all customer inquiries within 24 business hours.